Serious Injury Support

I never failed to be impressed at how professionally and thoughtfully Care on Call managed my father’s care over his last 5 years, from a couple of visits a week in the earliest days to assistance with full-time care over his last months. All Care on Call carers were special in the things they thought of to make Dad’s time with them interesting and happy and in the respect and affection they gave him, which he certainly returned. I will always be grateful to Care on Call for the impeccable care Dad received, exactly when and how he needed it, which made it possible for him to continue living at home.

I am a very favourably impressed client of 'Care On Call' and have been so for over ten years!  I have found the Company's service always to be of an excellent standard, on a number of levels.  Firstly, Care On Call administration is very efficient and the Admin Staff communicate very well with me and make me feel 'special' as one of their regular clients.  

The Admin Staff are always courteous, respectful and appear determined to be helpful to me.  Whether dealing with mundane matters of say, documentation, or a change of time or staffing, nothing is too much trouble; they always treat my interests and requirements as paramount.  At my age (76 yrs) and health circumstances, this is really important to me.

Secondly, Care On Call home service Staff are always of a high standard.  They must recruit and select their home Staff very carefully.  I have a spinal injury with constant pain and disability and require home help two half-days per week.  Care On Call has provided over 100 home visits every year, for the past ten years, making that a total of approximately 1,000 home care visits.  

I can honestly say that the standard of every one of those visits has been always at least satisfactory, through to extremely good and on most occasions of an excellent standard! The Care On Call Staff come into my home always well briefed on my circumstances and they are already familiar with the general requirements to be undertaken during the time allocated.  

Furthermore, these home care Staff are invariably experienced in the tasks required, they are usually very capable and most importantly they always display courtesy together with natural friendliness. To illustrate that point, I am pleased to be able to confirm some of the past Staff have even made voluntary visits back to see me for coffee and a chat, well after leaving Care On Call!
Accordingly, it follows I can recommend Care On Call for this type of home service very strongly, without any reservation whatsoever.