Serious Injury Support

Our serious injury and complex care service has been designed to support those living with the impact of a life changing accident, a complex medical condition (or multiple conditions), or those who have suffered a stroke. Nationally, we support over 100 clients in this category and approach each as an individual.  

A dedicated Registered Nurse will work with you or your family/Whanau to co-design a full wraparound support package that focuses on providing the best clinical support available. Our National Clinical Manager is constantly developing new training modules and works across all offices to ensure the latest information is available to support the coordinators, caregivers and locally based Registered Nurses.

We don’t believe that a disability or condition should define who you are. We have great support programmes that focus on you as an individual and what you want to get out of life. 

Working alongside people (and their family/whanau) with spinal injuries, traumatic brain injuries, and complex medication conditions for the past 20 years has taught us many things; The biggest lesson is that each person is unique and so is their situation. There is no ‘one size fits all' approach and we’ve intentionally designed our services to be adaptable to any situation, and responsive to any changes in condition, stage of life or personal goals and desires. 

Please contact our regional office to discuss your needs. 

Serious Injury Support

  • Enquire Now

What Our Customers Say

What our customers say

I never failed to be impressed at how professionally and thoughtfully Care on Call managed my father’s care over his last 5 years, from a couple of visits a week in the earliest days to assistance with full-time care over his last months. All Care on Call carers were special in the things they thought of to make Dad’s time with them interesting and happy and in the respect and affection they gave him, which he certainly returned. I will always be grateful to Care on Call for the impeccable care Dad received, exactly when and how he needed it, which made it possible for him to continue living at home.

Sarah M, Auckland

Read More

I am a very favourably impressed client of 'Care On Call' and have been so for over ten years!  I have found the Company's service always to be of an excellent standard, on a number of levels.  Firstly, Care On Call administration is very efficient and the Admin Staff communicate very well with me and make me feel 'special' as one of their regular clients.  

The Admin Staff are always courteous, respectful and appear determined to be helpful to me.  Whether dealing with mundane matters of say, documentation, or a change of time or staffing, nothing is too much trouble; they always treat my interests and requirements as paramount.  At my age (76 yrs) and health circumstances, this is really important to me.

Secondly, Care On Call home service Staff are always of a high standard.  They must recruit and select their home Staff very carefully.  I have a spinal injury with constant pain and disability and require home help two half-days per week.  Care On Call has provided over 100 home visits every year, for the past ten years, making that a total of approximately 1,000 home care visits.  

I can honestly say that the standard of every one of those visits has been always at least satisfactory, through to extremely good and on most occasions of an excellent standard! The Care On Call Staff come into my home always well briefed on my circumstances and they are already familiar with the general requirements to be undertaken during the time allocated.  

Furthermore, these home care Staff are invariably experienced in the tasks required, they are usually very capable and most importantly they always display courtesy together with natural friendliness. To illustrate that point, I am pleased to be able to confirm some of the past Staff have even made voluntary visits back to see me for coffee and a chat, well after leaving Care On Call!
Accordingly, it follows I can recommend Care On Call for this type of home service very strongly, without any reservation whatsoever.

Graham R, Client

Read More