Our Services

Our home care and community services focus on supporting you and your family to help you get the most out of life. Our caregivers come to you, allowing you to receive the assistance you need, while remaining safe and independent in your familiar surroundings. Our caregivers and support staff are here for you 24 hours of the day, 365 days of the year, with services that are tailored to meet your unique needs - as we're aware that no two people are the same.  

Free in home care assessments are provided by qualified staff on a no-pressure, no-obligation basis. We want to get to know you in your own environment to best understand your support needs, so we can provide caregivers that are the “right fit” for you going forward. Our caregivers are introduced to you to make sure you are comfortable with them before any care commences. 

Everything we do revolves around you, it’s as simple as that. Our Caregivers arrive on-time and at a time that suits you. Additionally, we are passionate about providing consistency of care so you’ll see the same caregivers regularly. Our greatest satisfaction comes from creating long-term relationships with our clients, and this underpins our company wide mission statement.

The client's best interest lies at the heart of everything we do.

Our friendly and professional team of Care Coordinators and Registered Nurses go the extra mile to ensure you have the right support at the right time. Everything we do at Care on Call is guided by our core values.

  • Caring; we approach each client in a compassionate and understanding way.
  • Reliable; we build relationships with a foundation of trust.
  • Responsive; we are proactive, flexible and available whenever you need us.
  • Ethical; we are principled, honest and operate with the highest levels of integrity at all times.
  • Individual; we acknowledge and respect each client’s unique needs and circumstances.

We are committed to deliver the best possible support staff to you and your family, so our caregivers are selected for their warmth and empathy, and are trained to the latest NZ recognised standards for Home and Community Support services. 

With experienced Registered Nurses in each office, you can rest assured that you will have ongoing clinical planning and oversight at all times. We believe that great client experience includes being kept as healthy as possible and safe at all times.

We have one the highest ratios of Coordinators to clients in the industry, so with Care on Call you’ll never feel like you're just a number.